ORDERING

DO I NEED TO HAVE AN ACCOUNT TO ORDER?

No, you can also place an order as a guest. But, there are some advantages if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions
WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards and PayPal payments.

HOW SECURE IS MY ONLINE ORDER?

For ADDABELLE, the security of online purchases is fundamental. All transactions are performed through secure payment systems. Confidential payment details are transmitted directly in encrypted format (SSL) to the entity.

We have Comodo SSL certificates and the safety certificates for online transactions: Verified by VISA and MasterCard SecureCode.

HOW DO I CHANGE OR CANCEL MY ORDER?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. Please note that any orders that have already been packed or shipped cannot be cancelled.

SHIPPING

WHAT SHIPPING METHODS DO YOU OFFER?

FREE SHIPPING ON ALL U.S. ORDERS

Because you are the most important to us We are making every effort to make sure your order is processed and shipped as quickly as possible. We are in partnership with Amazon.com and all the products are shipped from Amazon warehouse.

  • Most of our products are in stock in Amazon Warehouse  and shipped within 48-72 business hours.
  • Your order will be assigned a tracking number and it can be tracked via the USPS website at www.usps.com or UPS.
  • You will be emailed a confirmation that your order has shipped along with the tracking number.  You can also log into your account to view the tracking number.

Please ensure that your address is entered correctly as we are not liable for parcels delivered to the wrong address due to incorrect entry. Please note, if you are unable to be present at the time of the delivery, we are not liable for parcels left on your porch and/or front door. We strongly recommend making previous arrangements with your local postal service to ensure the safety of your parcels.

WHEN WILL I RECEIVE MY ORDER?

Orders will be processed within 48-72 hours from the order date and shipped the next day after the processing day.

Once the order has shipped, we will email your tracking information on the next day .

Usually you will receive your order in 3 -7 business days.

RETURNS

HOW DO I RETURN AN ITEM?

100% Money Back Guarantee within 30 Days

Your Happiness in using this amazing product is the most important for US.

If you don’t absolutely love your AddaBelle Hairbrush, just return it within the first 30 days and get a full refund.

How to Return the Product:

Simply write to us at contact@addabelle.com and tell that you want to return the product and we will get back to you and help you with the return process.

 

HOW MUCH TIME IT TAKES TO RECEIVE MY REFUND?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.

HOW TO - INFORMATIONS

What temperature should I use my brush at?

We recommend using the brush at the maximum temperate of 230 Degrees to ensure perfectly straightened hair.

Should I use my brush on wet or damp hair?

We recommend only using the brush on DRY hair!

How slowly should I brush to ensure maximum effects?

Move just as slowly through your hair as you would when using a regular straightener. It is essential to brush slowly to ensure the heated ceramic surface works perfectly. 

What is the best way to use the brush?

We recommend sectioning your hair into smaller strands and slowly moving through each section, one at a time. Ensure that each section is pressed firmly onto the heated ceramic base!

Will this work on curly, thick and/or frizzy hair?

YES! We have personally used our hairbrush straightener on all types of hair, and yes it has worked well every time!